Delete your account

You can delete your Start Global account whenever you want. Here is how to do it and what happens to your money and your data.

From the app

1. Open the Start Global app and sign in. You can also log in on the web.
2. Go to More → Delete my account.
3. If you want, tell us why you are leaving.
4. Confirm. We cut off access immediately.

Without the app

Email us at hola@startglobalapp.com with the subject "Delete my account", from the email address you signed up with. We will reply within 2 business days to confirm it is you. We will never ask for codes or passwords to do this.

Before you delete it

• Withdraw your balance. If anything is left, we will email you to return it before closing the account.
• You will not be able to sign in again with that email address.

What happens to your data

• We close your accounts with our regulated partners.
• We delete your contact details, your support conversations and usage data within 30 days.
• We only keep what anti-money laundering law requires (identity and transactions), generally for five years from closing, and then we delete it.
• If you have an LLC with Start Companies, that relationship is not canceled: it is handled separately.