Privacy policy

Start Global is a financial technology company, not a bank. Virtual USD and EUR accounts are issued by Lead Bank, Member FDIC, and managed by Bridge Ventures LLC, a Stripe company. Stablecoin balances (USDC, USDT, EURC) are not bank deposits and are not insured by the FDIC or SIPC. Card payments are processed by Stripe. Start Global is operated by EbizBoost LLC, part of the Start Companies group.

Start Global is an application operated by EbizBoost LLC (New Mexico, United States; mailing address 420 SW 7th Street #1019, Miami, FL 33130), part of the Start Companies group. This policy explains what data of yours we use, what for, and who we share it with.

What data we collect

• Identity and contact: first and last name, date of birth, nationality, ID number, tax ID, address, mobile number and email.
• Identity verification: photos of your ID and a selfie, plus the information about your activity and source of funds that US regulation requires to open an account.
• Financial data: balances, transactions, the destination accounts you add and wallet addresses.
• Device data: model, operating system, app identifier, IP address and technical logs, for security and to make the app work.

What we use it for

• Opening and running your account and meeting know-your-customer and anti-money-laundering obligations.
• Carrying out the payments, transfers and conversions you request.
• Protecting you: detecting fraud, verifying devices and notifying you of every transaction.
• Supporting you and telling you about your account. You can turn off marketing messages at any time.

Who we share it with

• Bridge (Bridge Technologies, Inc. and Bridge Building Sp. z o.o., a Stripe company): issues your USD and EUR accounts and your stablecoin wallet, and verifies your identity. Your documents are sent encrypted directly to Bridge and handled under its privacy policy.
• Manteca (regulated provider in Argentina): runs your pesos account (CVU, transfers and QR payments) if you open one. It receives your identity data, CUIT/CUIL and photos of your DNI to verify you.
• Infrastructure providers: hosting, email and notification delivery, and security analysis, under confidentiality agreements.
• Authorities, when the law requires it.

We do not sell your data or use it for third-party advertising.

How long we keep it

While you have the account and, afterwards, for the period financial regulation requires (generally five years from closing). ID documents are not stored on your phone.

Your rights

You can delete your account from the app under More → Delete my account (or as explained in Delete my account): we cut access immediately, close your accounts with Bridge and Manteca and delete your data within 30 days, except for the records the law requires us to keep. You can also request access to or correction of your data by writing to hola@startglobalapp.com or from the app under More → Support. If you live in the European Union, you also have your GDPR rights, including the right to complain to your data protection authority.

Security

Encryption in transit and at rest, a mandatory second factor to move money, a list of approved destinations and the option to freeze your account from the app.

Changes

If we change this policy, we will let you know in the app before it takes effect.