Official channels and fraud prevention

Who we are

Start Global is an app to receive, convert and send money, operated by EbizBoost LLC (New Mexico, United States). We are not a bank: accounts and funds are provided by regulated partners.

Our official channels

We only contact you through these channels. If a message arrives any other way, be suspicious.

• Website and web app: startglobalapp.com (the website and, at startglobalapp.com/panel, the web app where you log in). getstartglobal.com and startglobal.lat redirect to startglobalapp.com. Any other domain is not ours.
• Email: only from addresses ending in @startglobalapp.com. TODO confirm sending domain.
• App: the "Start Global" app on the App Store and Google Play. TODO official links once published.
• Social media: TODO add official handles (Instagram, LinkedIn, X, TikTok).
• Support: the in-app chat (More → Support).

What we will never ask you for

• Your password.
• Codes from your authenticator app, verification codes or text-message codes.
• To install a remote-access app or share your screen.
• To send us money, "release" a payment or transfer to a "safe" account.
• Your personal details or documents by email, WhatsApp or social media.

Our emails never include sign-in links or forms. If you want to check something in your account, open the app directly.

Signs of a fraud attempt

• They rush you: "your account will be locked in one hour".
• They promise guaranteed returns or ask for a payment to unlock a prize.
• They write from a number, profile or domain that is not on the list above.
• They ask you to move your money to another account "to protect it".

If you think someone tried to scam you

1. Do not reply or click anything.
2. If you shared a code or password, freeze your account from the app and change your password.
3. Report it from the app under More → Support, with screenshots of the message.
4. If you lost money, also report it to the authorities in your country.